This Returns & Exchanges Policy applies to all orders placed through our Store, operated by Tarterry LLC, doing business as Tarberry ("we," "us," or "our"). 

Payments

We accept the following payment methods:

• Credit / Debit Card – Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, and UnionPay are accepted at checkout.
• Shop Pay – Fast, secure one-click checkout.
• PayPal – Check out using your PayPal account or as a guest.
• Google Pay – Quick checkout using your saved Google Pay details.

All prices are listed and charged in US dollars (USD). Payment is charged in full at the time of order placement. All transactions are processed securely and encrypted.

For personalized items, by placing your order you authorize the full charge, including any personalization fees. Please note that personalization details can only be modified within 1 hour of order placement.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, please review the guidelines below for returns, exchanges, and cancellations.

1. Returns

We accept returns on eligible items within 14 days of delivery. To qualify, items must be unused, undamaged, and in their original condition.

Please note the following:

• Personalized items are non-returnable, unless the personalization was completed incorrectly due to our error.
• Customers are responsible for the cost of return shipping, unless the return is due to our error (wrong item shipped, defective product, or incorrect personalization).
• Original shipping fees are non-refundable, unless the return is due to our error – in which case all shipping costs will be fully refunded.

Return requests are reviewed within 2 business days.

How to initiate a return

You can submit a return request in one of the following ways:

1. Contact Form
Fill out our contact form on the Contact Us page with your order details and return reason.

2. Email
Send us an email at hello@tarberry-store.com with the subject line "Return," including your order number and reason for return.

3. Customer Account
Submit a return request directly through your customer account by following these steps:

1. Sign in to your account by clicking the profile icon in the store menu, or by visiting this page.
2. Enter your email address and click Continue.
3. Enter the verification code sent to your email address.
4. Find the order you wish to return and click Request return.
5. If your order contains multiple items, select the item(s) you would like to return.
6. Choose a return reason and, if needed, add a note.
7. Submit your return request.

Once your return request is received and approved, you'll receive further instructions. After the returned item is received and inspected, an eligible refund will be issued to your original payment method.

2. Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or different from what you ordered, please contact us within 14 days of delivery. In such cases:

• We will cover the full cost of return shipping.
• You may choose between a replacement, an exchange, or a full refund – including original shipping fees.

Please include a description of the issue and, where possible, photos of the item when contacting us.

3. Refunds

Once we receive your return, please allow up to 2 business days for inspection and processing. If your return is approved, the refund will be credited to your original method of payment. Please allow an additional 3–5 business days for your bank or card issuer to post the credit. Total processing time may vary depending on your financial institution.

If you have questions about the status of your return or refund, you can track it through your customer account or feel free to reach out to us.

4. Exchanges

We offer exchanges on eligible items within 14 days of delivery. To qualify, items must be unused, undamaged, and in their original condition.

Please note the following:

• Customers are responsible for return shipping costs, unless the exchange is due to our error.
• Any price difference and the cost of shipping the replacement item must be covered by the customer, unless the exchange is due to our mistake.

Personalized items are non-exchangeable, unless the personalization was completed incorrectly due to our error.

To initiate an exchange, please contact us. After we receive and inspect the returned item, we will proceed with sending the replacement.

5. Order Cancellations & Personalization Changes

We accept cancellations under the following conditions:

• Non-personalized items: Orders may be canceled within 12 hours of placement.
• Personalized items: Orders can only be canceled within 1 hour of placement.

Approved cancellations will be refunded to the original payment method. Please allow up to 7 business days for processing, depending on your bank's policies.

To request a cancellation, please contact us as soon as possible.

Need to update your personalization details? If you need to make changes to your personalization (name, date, inscription, etc.), please contact us within 24 hour of placing your order. After this time, your order will have entered production and no changes can be made.

6. Geographic Scope

This policy applies to all orders shipped within the United States.