All of our leather goods are made to order and handcrafted with care. Please note that processing time takes 2–3 business days before your order is shipped.

If you're purchasing a gift or need your item by a specific date, be sure to factor in both the processing time and the shipping time. The estimated delivery window shown at checkout only reflects shipping time — it does not include the 2–3 business days we need to prepare your order.

We kindly encourage you to double-check all order details before completing your purchase. Every leather item is made to order and requires a great deal of time and care. Because even small changes can affect the entire production process, we are typically unable to make modifications once the order is confirmed.

However, we understand that mistakes can happen. If you notice an error within 24 hours of placing your order, please contact us immediately. If production hasn't started yet, we’ll do our best to make the necessary adjustments.

We currently ship via USPS. The following shipping methods are available at checkout:

• USPS Ground Advantage — estimated 2–5 business days transit
• USPS Priority Mail — estimated 2–3 business days transit

We are continuously working to expand our shipping options. If you have specific delivery requirements, please contact us and we will do our best to accommodate your needs.

Shipping rates are calculated based on your location, selected shipping method, and order weight. Rates start from $5.00 and are displayed at checkout before you complete your purchase.

Shipping times vary depending on your location and the selected shipping method. Here is an overview of estimated timeframes:

• USPS Ground Advantage — 2–5 business days transit
• USPS Priority Mail — 2–3 business days transit

Please note that all orders require 2–3 business days of processing time before shipment.

An exact delivery estimate will be displayed at checkout based on your location. Please note that while we aim to meet these timelines, delays caused by weather, carrier issues, or peak demand periods are beyond our control. We recommend factoring in potential disruptions when planning orders for special occasions.

Yes! We offer free standard shipping on all orders over $149.

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can also track your order status directly through your customer account.

If your delivery status says delivered but you haven't received your package, please contact us and we will help you resolve the issue. You may also want to check with your neighbors, building staff, or other nearby locations where the package may have been left, or reach out to the shipping carrier directly for additional details.

We work exclusively with premium natural leathers sourced from leading tanneries. Depending on the product, we use vegetable-tanned leather, Crazy Horse leather, pebbled leather, and suede. Each material has its own unique characteristics — you can find detailed information about each type in the product descriptions.

Vegetable-tanned leather is dense and durable, but it is sensitive to moisture. Avoid prolonged exposure to water and condition your item regularly with a leather conditioner or cream to keep it supple and protected. Over time, this leather naturally darkens and develops a rich patina — this is a sign of quality, not a defect.

Crazy Horse leather has a wax coating that provides moderate moisture resistance. To maintain its appearance, buff it occasionally with a soft cloth or apply a leather wax. Scratches are a natural characteristic of this material — most can be softened by gently rubbing the area with your fingertip or a soft cloth.

Pebbled leather is one of the easiest leathers to maintain. It is moisture-resistant and most surface dirt can simply be wiped away with a damp cloth. No special products are required for regular care.

Suede requires more attention than smooth leather. Keep it away from water and moisture as much as possible. For regular maintenance, use a suede brush to restore the nap and remove surface dirt. We recommend applying a suede protector spray to help guard against stains and moisture.

We do our best to show colors accurately, but variations may occur due to:

• The natural differences in leather grain and texture
• Patina and darkening that develop over time
• Screen settings and lighting during photography
• Individual color perception

Marks, scuffs, and slight variations are natural features of leather and contribute to each item's unique character.

Personalized items are made to order and are therefore non-refundable. However, if the personalization was completed incorrectly due to our mistake, we’ll gladly offer a replacement or refund.

You must contact us within 14 days of delivery to initiate a return or exchange. Returned items must be unused, undamaged, and in their original condition.

Once we receive your return, please allow up to 2 business days for inspection and processing. If your return is approved, the refund will be credited to your original method of payment. Please allow an additional 3–5 business days for your bank or card issuer to post the credit. You can also track the status of your refund through your customer account.

In most cases, customers are responsible for return shipping costs. However, if the issue is due to our error – such as a defective item, incorrect personalization, or wrong item shipped – we will cover all shipping fees for the return or exchange.

We accept returns on unused, undamaged items in their original condition within 14 days of delivery. Personalized items are non-returnable, unless the personalization was completed incorrectly due to our error.

Yes, we offer exchanges on eligible items within 14 days of delivery. Items must be unused, undamaged, and in their original condition. Please note that customers are responsible for return shipping costs, and any price difference must be covered by the customer. To initiate an exchange, please contact us.

If you received an incorrect item, please contact us. We will cover all return shipping costs and offer you a replacement, exchange, or full refund – including original shipping fees.

You can submit a return request directly through your customer account. Simply log in, find the order you wish to return, and click "Request return." Select the item(s), choose a return reason, and submit your request. Once approved, you will receive further instructions via email.

You may cancel your order for non-personalized items within 12 hours of purchase. Personalized orders can be canceled within 1 hour of placing the order.